3 Tips for Dealing With Negative Feedback Online
This short but very usefull tips for preventing potentially bad indluence of Online comm’s.
- Immerse yourself in the culture. Each platform has its own etiquette and code of conduct. It’s critical to understand these unwritten rules in order to be an effective participant. Do some sleuthing upfront to understand the differences between conversations on Facebook and those on Twitter.
- Avoid “corporate speak”. Try taking a more conversational tone. Wells Fargo bloggers have had a lot of success going “off topic” and sharing their perspective on events, issues, and happenings outside the banking world.
- Stay in the room. Ed personally comments back on any blog that mentions Wells Fargo’s name to thank people for their feedback. He’s found that maintaining a constant online presence neutralizes negative conversations or, at the very least, makes the tone of negative feedback more civilized. (www.socialmediatoday.com)
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_e.png?x-id=d1195523-1f39-4dca-a773-ee4549bfcf96)
